Need help with an order, product size, shipping, return, or payment question? Our customer support team is here to assist you.
If you have any questions about our products or your order, please contact us using the information below.
| Company | Yiwu Chenchen Trading Co., Ltd |
| Store Name | Yiwu Chenchen Trading Co., Ltd |
| huaiyi1@outlook.com | |
| Address | Room 203, No. 1, Building 95, Jiangsuodong Fourth Community, Jiangdong Street, Yiwu City, Jinhua City, Zhejiang Province |
| Support Hours | Monday to Friday, 9:00 AM – 5:00 PM MST |
To help us respond faster, please include the following information when contacting customer support:
Our standard shipping fee is USD $9.99 per order. If you have questions about shipping cost, delivery time, tracking, or address changes, please contact us before placing your order or as soon as possible after checkout.
We usually respond within 1–2 business days. During weekends, holidays, or high order volume periods, response times may be slightly longer.
Important: Please contact us before returning any item. Unauthorized returns may not be accepted.